R2 Training Sales Training Courses
R2 Training, 9 Palace Way Woking GU22 8JA
R2 Training 2021 9 Palace Way, Woking, Surrey GU22 8JA

Telephone Skills Training Course in Reading.

A one day Telephone Skills Training Course in Reading that includes the Qualities and Key Skills to help you develop and maintain Customer relationships and achieve success when using the Telephone. Learn how to project the correct image, improve your telephone communication skills, handle difficult telephone calls and stay calm under pressure. This one day Telephone Skills Training Course in Reading is run regularly. Alternatively we can run this Telephone Skills Training Course in house.

Who should attend:

Newly appointed receptionists and telephonists. Experienced staff looking for a refresher. Staff who would like to improve their telephone manner.

Benefits for the delegate:

Improves telephone manner and communication skills. Improve your image. Increased confidence when speaking on the telephone. Handle difficult telephone calls effectively. Stay calm under pressure.

Benefits for the organisation:

Improves the professional image. Develop and maintain relationships with customers. Handle difficult situations better.

Content of the Training Course:

To demonstrate why Telephone Skills are so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively. To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations.

Training Course details:

9.15 am to 5.00pm. Includes tea, coffee and buffet lunch. Completion Certificate. Ring binder with a set of comprehensive training notes. All course venues are air conditioned, comfortable rooms within quality hotels. The price is £300 + VAT per person. For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book places please choose the date from the Course Dates box and email us and we will email you an invoice for payment.

Reading

Holiday Inn 500 Basingstoke Road RG2 0SL
Course enquiries
Course Enquiries: 0744 389 3300 or email us at info@r2training.co.uk
Map and more information
R2 Training
Telephone Skills Training Course in Reading
Telephone Skills Training Course in Reading
Course Dates Thursday 23rd November 2023 Thursday 21st December 2023 Thursday 18th January 2024 Thursday 8th February 2024
R2 Training Sales Training Courses
R2 Training
R2 Training 2021 9 Palace Way, Woking, Surrey GU22 8JA

Telephone Skills Training Course in Reading.

A one day Telephone Skills Training Course in Reading that includes the Qualities and Key Skills to help you develop and maintain Customer relationships and achieve success when using the Telephone. Learn how to project the correct image, improve your telephone communication skills, handle difficult telephone calls and stay calm under pressure. This one day Telephone Skills Training Course in Reading is run regularly. Alternatively we can run this Telephone Skills Training Course in house.

Who should attend:

Newly appointed receptionists and telephonists. Experienced staff looking for a refresher. Staff who would like to improve their telephone manner.

Benefits for the delegate:

Improves telephone manner and communication skills. Improve your image. Increased confidence when speaking on the telephone. Handle difficult telephone calls effectively. Stay calm under pressure.

Benefits for the organisation:

Improves the professional image. Develop and maintain relationships with customers. Handle difficult situations better.

Content of the Training Course:

To demonstrate why Telephone Skills are so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively. To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations.

Training Course details:

9.15 am to 5.00pm. Includes tea, coffee and buffet lunch. Completion Certificate. Ring binder with a set of comprehensive training notes. All course venues are air conditioned, comfortable rooms within quality hotels. The price is £300 + VAT per person. For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book places please choose the date from the Course Dates box and email us and we will email you an invoice for payment.

Reading

Holiday Inn 500 Basingstoke Road RG2 0SL
Telephone Skills Training Course in Reading
Telephone Skills Training Course in Reading
Course enquiries
Course Enquiries: 0744 389 3300 or email us at info@r2training.co.uk
Map and more information
R2 Training
Telephone Skills Training Course in Reading
Course Dates Thursday 23rd November 2023 Thursday 21st December 2023 Thursday 18th January 2024 Thursday 8th February 2024