R2 Training 2021
9 Palace Way, Woking, Surrey GU22 8JA
Telephone Skills Training Course in Reading.
A one day Telephone Skills Training Course in Reading
that includes the Qualities and Key Skills to help you
develop and maintain Customer relationships and achieve
success when using the Telephone.
Learn how to project the correct image, improve your
telephone communication skills, handle difficult telephone
calls and stay calm under pressure.
This one day Telephone Skills Training Course in Reading
is run regularly.
Alternatively we can run this Telephone Skills Training
Course in house.
Who should attend:
•
Newly appointed receptionists and telephonists.
•
Experienced staff looking for a refresher.
•
Staff who would like to improve their telephone
manner.
Benefits for the delegate:
•
Improves telephone manner and communication skills.
•
Improve your image.
•
Increased confidence when speaking on the telephone.
•
Handle difficult telephone calls effectively.
•
Stay calm under pressure.
Benefits for the organisation:
•
Improves the professional image.
•
Develop and maintain relationships with customers.
•
Handle difficult situations better.
Content of the Training Course:
•
To demonstrate why Telephone Skills are so important.
•
To show the importance of the Qualities and Key Skills
needed for success.
•
To illustrate how to develop the correct Attitude and
Image.
•
To illustrate why excellent Customer Service is
important.
•
To show how to use the Telephone effectively.
•
To illustrate how to use Questions.
•
To develop Active Listening Skills.
•
To illustrate how to use your Voice and Tone.
•
To show how to use the correct words.
•
To show how to handle difficult people and situations.
Training Course details:
•
9.15 am to 5.00pm.
•
Includes tea, coffee and buffet lunch.
•
Completion Certificate.
•
Ring binder with a set of comprehensive training notes.
•
All course venues are air conditioned, comfortable
rooms within quality hotels.
•
The price is £300 + VAT per person.
•
For 5 or more people an in house course will be more
cost effective and can be tailored to your specific
requirements.
Book this course
To book places please choose the date from the Course
Dates box and email us and we will email you an invoice for
payment.
Reading
Holiday Inn
500 Basingstoke Road
RG2 0SL
Telephone Skills Training Course in Reading
Course Dates
Thursday 23rd November 2023
Thursday 21st December 2023
Thursday 18th January 2024
Thursday 8th February 2024