R2 Training 2021
9 Palace Way, Woking, Surrey GU22 8JA
Telephone Skills Training Course in Nottingham.
A one day Telephone Skills Training Course in Nottingham that
includes the Qualities and Key Skills to help you develop and
maintain Customer relationships and achieve success when using the
Telephone.
Learn how to project the correct image, improve your telephone
communication skills, handle difficult telephone calls and stay calm
under pressure.
This one day Telephone Skills Training Course in Nottingham is run
regularly.
Alternatively we can run this Telephone Skills Training Course in
house.
Who should attend:
•
Newly appointed receptionists and telephonists.
•
Experienced staff looking for a refresher.
•
Staff who would like to improve their telephone manner.
Benefits for the delegate:
•
Improves telephone manner and communication skills.
•
Improve your image.
•
Increased confidence when speaking on the telephone.
•
Handle difficult telephone calls effectively.
•
Stay calm under pressure.
Benefits for the organisation:
•
Improves the professional image.
•
Develop and maintain relationships with customers.
•
Handle difficult situations better.
Content of the Training Course:
•
To demonstrate why Telephone Skills are so important.
•
To show the importance of the Qualities and Key Skills needed for
success.
•
To illustrate how to develop the correct Attitude and Image.
•
To illustrate why excellent Customer Service is important.
•
To show how to use the Telephone effectively.
•
To illustrate how to use Questions.
•
To develop Active Listening Skills.
•
To illustrate how to use your Voice and Tone.
•
To show how to use the correct words.
•
To show how to handle difficult people and situations.
Training Course details:
•
9.15 am to 5.00pm.
•
Includes tea, coffee and buffet lunch.
•
Completion Certificate.
•
Ring binder with a set of comprehensive training notes.
•
All course venues are air conditioned, comfortable rooms within
quality hotels.
•
The price is £300 + VAT per person.
•
For 5 or more people an in house course will be more cost
effective and can be tailored to your specific requirements.
Book this course
To book places please choose the date from the Course Dates box and
email us and we will email you an invoice for payment.
Nottingham
Holiday Inn
Bostock Lane
Sandiacre
NG10 5NJ
Telephone Skills Training Course in Nottingham
Course Dates
Wednesday 22nd November 2023
Wednesday 13th December 2023
Wednesday 24th January 2024
Wednesday 21st February 2024