R2 Training Sales Training Courses
R2 Training
R2 Training, 9 Palace Way Woking GU22 8JA
R2 Training  2018             9 Palace Way Woking Surrey GU22 8JA

Telephone Skills Training Course

A one day Telephone Skills Training Course designed to develop and maintain Customer relationships. Introduces the Qualities and Key Skills required for success when using the telephone. Learn how to project the correct image, improve your telephone communication skills, handle difficult telephone calls and stay calm under pressure. This one day Telephone Skills Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Telephone Skills Training Course in house.   

Who should attend:

Newly appointed receptionists and telephonists. Experienced staff looking for a refresher. Staff who would like to improve their telephone manner.

Benefits for the delegate: 

Improves telephone manner and communication  skills. Improve your image. Increased confidence when speaking on the telephone. Handle difficult telephone calls effectively. Stay calm under pressure.

Benefits for the organisation: 

Improves the professional image. Develop and maintain relationships with customers. Handle difficult situations better.

Content of the Training Course:

To demonstrate why Telephone Skills are so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively. To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations.

Training Course details:

one day duration, shorter and longer duration courses are available as in house training. 9.15 am to 5.00pm. Includes tea, coffee and buffet lunch. Completion Certificate. Ring binder with a set of comprehensive training notes. All course venues are air conditioned, comfortable rooms within quality hotels. The price is £220 + VAT per person. For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book on line please follow the instructions below. Alternatively please email us and we will email you an invoice for payment. Choose the location then choose the date from the Course dates drop down menu:

London                        

Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BL

Woking

                           

Double Tree by Hilton Victoria Way GU21 8EW

Basingstoke                      

Holiday Inn Grove Road RG21 3EE

Oxford                               

Holiday Inn Peartree Roundabout OX2 8JD

Reading                              

Holiday Inn 500 Basingstoke Road RG2 0SL

Swindon                              

Holiday Inn Marlborough Road SN3 6AQ

Basildon                             

Holiday Inn Festival Leisure Park Basildon SS14 3DG

Southampton                     

Holiday Inn Leigh Road Eastleigh SO50 9PG

Bristol                               

Holiday Inn Bond Street BS1 3LE

Birmingham                      

Holiday Inn Chapel Lane Great Barr B43 7BG

Nottingham                     

Holiday Inn Bostock Lane Sandiacre NG10 5NJ

Leeds                                

Holiday Inn Wakefield Road Garforth LS25 1LH

Manchester                      

Airport Inn Altrincham Road Wilmslow SK9 4LR
map and more details Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Telephone Techniques Training Course
Telephone Skills Training Course
Course enquiries
Course Enquiries: 01483 767 002 or email us at info@r2training.co.uk
Course dates
More information More information
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Course dates
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Course dates
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R2 Training Sales Training Courses
R2 Training
R2 Training
                R2 Training  2018

Telephone Skills Training

Course

A one day Telephone Skills Training Course designed to develop and maintain Customer relationships. Introduces the Qualities and Key Skills required for success when using the telephone. Learn how to project the correct image, improve your telephone communication skills, handle difficult telephone calls and stay calm under pressure. This one day Telephone Skills Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Telephone Skills Training Course in house.   

Who should attend:

Newly appointed receptionists and telephonists. Experienced staff looking for a refresher. Staff who would like to improve their telephone manner.

Benefits for the delegate: 

Improves telephone manner and communication  skills. Improve your image. Increased confidence when speaking on the telephone. Handle difficult telephone calls effectively. Stay calm under pressure.

Benefits for the organisation: 

Improves the professional image. Develop and maintain relationships with customers. Handle difficult situations better.

Content of the Training Course:

To demonstrate why Telephone Skills are so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively. To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations.

Training Course details:

one day duration, shorter and longer duration courses are available as in house training. 9.15 am to 5.00pm. Includes tea, coffee and buffet lunch. Completion Certificate. Ring binder with a set of comprehensive training notes. All course venues are air conditioned, comfortable rooms within quality hotels. The price is £220 + VAT per person. For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book on line please follow the instructions below. Alternatively please email us and we will email you an invoice for payment. Choose the location then choose the date from the Course dates drop down menu:

London                        

Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BL

Woking

                           

Double Tree Victoria Way GU21 8EW

Basingstoke                      

Holiday Inn Grove Road RG21 3EE

Oxford                               

Holiday Inn Peartree Roundabout OX2 8JD

Reading                              

Holiday Inn 500 Basingstoke Road RG2 0SL

Swindon                              

Holiday Inn Marlborough Road SN3 6AQ

Basildon                             

Holiday Inn Festival Leisure Park Basildon SS14 3DG

Southampton                     

Holiday Inn Leigh Road Eastleigh SO50 9PG

Bristol                               

Holiday Inn Bond Street BS1 3LE

Birmingham                      

Holiday Inn Chapel Lane Great Barr B43 7BG

Nottingham                     

Holiday Inn Bostock Lane Sandiacre NG10 5NJ

Leeds                                

Holiday Inn Wakefield Road Garforth LS25 1LH

Manchester                      

Airport Inn Altrincham Road Wilmslow SK9 4LR
map and more details Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Telephone Techniques Training Course
Telephone Skills Training Course
Course enquiries
Course Enquiries: 01483 767 002 or email us at info@r2training.co.uk
More information More information
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates