R2 Training 2021
9 Palace Way, Woking, Surrey GU22 8JA
Customer Service Training Course in Reading.
This one day Customer Service Training
Course in Reading will help you to build the
Customer Service Skills to identify and meet
customer needs and deliver excellent
Customer Service, face to face, on the
telephone or on line.
Develop an understanding of why customers
complain and how to recover the situation
when things go wrong.
The only reason we are in business is to give
customers what they want, when they want
it. However, we do need to manage
customer expectations.
This one day Customer Service Training
Course in Reading is run regularly.
Alternatively we can run this Customer
Service Training Course in house.
Who should attend:
•
Anyone working in a customer service
environment providing service to either
internal or external customers.
•
Anyone handling incoming and out
bound telephone calls.
Benefits for the delegate:
•
Increased confidence in providing
excellent Customer Service.
•
Improved relationships with Customers.
•
Manage difficult situations with
Customers without being stressed.
Benefits for the organisation:
•
Achieve a competitive advantage through
excellent Customer Service.
•
Build effective Customer Service Chains.
•
More motivated and capable Customer
Care staff.
•
Increase levels of Customer Satisfaction.
Content of the Training Course:
•
To define Customer Service.
•
To show the importance of the Customer
Service Chain.
•
To illustrate the Qualities and Customer
Service Skills required.
•
To show how to develop and maintain a
Positive Attitude.
•
To demonstrate how to use the
telephone effectively.
•
To illustrate how to use Questions.
•
To develop active Listening Skills.
•
To show how to handle Enquiries.
•
To illustrate how to deal with Complaints.
•
To demonstrate how to deal with
different types of Customer.
•
To show how to explain unpopular
Company Policy.
•
To illustrate how to write effective letters,
memos and faxes.
•
To show how to treat people in your
company as Customers.
•
To demonstrate how to maintain
Customer Satisfaction.
Training Course details:
•
9.15 am to 5.00pm.
•
Includes tea, coffee and buffet lunch.
•
Completion Certificate.
•
Ring binder with a set of comprehensive
training notes.
•
All course venues are air conditioned,
comfortable rooms within quality hotels.
•
The price is £300 + VAT per person.
•
For 5 or more people an in house course
will be more cost effective and can be
tailored to your specific requirements.
Book this course
To book places please choose the date from
the Course Dates box and email us and we
will email you an invoice for payment.
Reading
Holiday Inn
500 Basingstoke Road
RG2 0SL
Customer Service Training Course in Reading
R2 Training
Course Dates
Thursday 8th February 2024
Thursday 7th March 2024
Thursday 4th April 2024
Thursday 2nd May 2024