R2 Training 2019
Customer Service Training Course in Oxford.
This course helps to build the Customer Service Skills to
identify and meet customer needs and deliver excellent
Customer Service, whether face to face or over the
telephone.
Develop an understanding of why customers complain and
how to recover the situation when things go wrong.
The only reason we are in business is to give customers what
they want, when they want it. However, we do need to
manage customer expectations.
This one day Customer Service Training Course is run
regularly in Oxford.
Alternatively we can run this Customer Service Training
Course in house.
Who should attend:
•
Anyone working in a customer service environment
providing service to either internal or external
customers.
•
Anyone handling incoming and out bound telephone
calls.
Benefits for the delegate:
•
Increased confidence in providing excellent Customer
Service.
•
Improved relationships with Customers.
•
Manage difficult situations with Customers without
being stressed.
Benefits for the organisation:
•
Achieve a competitive advantage through excellent
Customer Service.
•
Build effective Customer Service Chains.
•
More motivated and capable Customer Care staff.
•
Increase levels of Customer Satisfaction.
Content of the Training Course:
•
To define Customer Service.
•
To show the importance of the Customer Service Chain.
•
To illustrate the Qualities and Customer Service Skills
required.
•
To show how to develop and maintain a Positive
Attitude.
•
To demonstrate how to use the telephone effectively.
•
To illustrate how to use Questions.
•
To develop active Listening Skills.
•
To show how to handle Enquiries.
•
To illustrate how to deal with Complaints.
•
To demonstrate how to deal with different types of
Customer.
•
To show how to explain unpopular Company Policy.
•
To illustrate how to write effective letters, memos and
faxes.
•
To show how to treat people in your company as
Customers.
•
To demonstrate how to maintain Customer Satisfaction.
Training Course details:
•
one day duration, shorter and longer duration courses
are available as in house training.
•
9.15 am to 5.00pm.
•
Includes tea, coffee and buffet lunch.
•
Completion Certificate.
•
Ring binder with a set of comprehensive training notes.
•
All course venues are air conditioned, comfortable
rooms within quality hotels.
•
The price is £220 + VAT per person.
•
For 5 or more people an in house course will be more
cost effective and can be tailored to your specific
requirements.
Book this course
To book on line please follow the instructions below.
Alternatively please email us and we will email you an invoice
for payment.
Choose the date from the Course dates drop down menu:
Oxford
Holiday Inn
Peartree Roundabout
OX2 8JD
Customer Service Training Course in Oxford