R2 Training 2021
9 Palace Way, Woking, Surrey GU22 8JA
Customer Service Training Course in London.
This one day Customer Service Training Course in
London will help you to build the Customer Service Skills
to identify and meet Customer Needs and deliver excellent
Customer Service, face to face, on the telephone or on line.
Develop an understanding of why customers complain and
how to recover the situation when things go wrong.
The only reason we are in business is to give customers
what they want, when they want it. However, we do need to
manage customer expectations.
This one day Customer Service Training Course in
London is run regularly.
Alternatively we can run this Customer Service Training
Course in house.
Who should attend:
•
Anyone working in a customer service environment
providing service to either internal or external
customers.
•
Anyone handling incoming and out bound telephone
calls.
Benefits for the delegate:
•
Increased confidence in providing excellent Customer
Service.
•
Improved relationships with Customers.
•
Manage difficult situations with Customers without
being stressed.
Benefits for the organisation:
•
Achieve a competitive advantage through excellent
Customer Service.
•
Build effective Customer Service Chains.
•
More motivated and capable Customer Care staff.
•
Increase levels of Customer Satisfaction.
Content of the Training Course:
•
To define Customer Service.
•
To show the importance of the Customer Service
Chain.
•
To illustrate the Qualities and Customer Service Skills
required.
•
To show how to develop and maintain a Positive
Attitude.
•
To demonstrate how to use the telephone effectively.
•
To illustrate how to use Questions.
•
To develop active Listening Skills.
•
To show how to handle Enquiries.
•
To illustrate how to deal with Complaints.
•
To demonstrate how to deal with different types of
Customer.
•
To show how to explain unpopular Company Policy.
•
To illustrate how to write effective letters, memos and
faxes.
•
To show how to treat people in your company as
Customers.
•
To demonstrate how to maintain Customer
Satisfaction.
Training Course details:
•
9.15 am to 5.00pm.
•
Includes tea, coffee and buffet lunch.
•
Completion Certificate.
•
Ring binder with a set of comprehensive training notes.
•
All course venues are air conditioned, comfortable
rooms within quality hotels.
•
The price is £300 + VAT per person.
•
For 5 or more people an in house course will be more
cost effective and can be tailored to your specific
requirements.
Book this course
To book places please choose the date from the Course
Dates box and email us and we will email you an invoice for
payment.
London
Holiday Inn
Oxford Circus
57 Welbeck Street
W1G 9BL
Customer Service Training Course in London
Course Dates
Monday 3rd June 2024
Monday 1st July 2024
Monday 5th August 2024
Monday 2nd September 2024