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Customer Service Training Course                in Birmingham

This one day customer service training course in Birmingham is run regularly at the Holiday Inn in Birmingham.

Alternatively we can run this course in house.

This course includes the Customer Service Skills to identify and meet customer needs and deliver excellent Customer Service, whether face to face or over the telephone. Develop an understanding of why customers complain and how to recover the situation when things go wrong.

Who should attend:

Benefits for the delegate:  

Benefits for the organisation:  

Objectives of the Training Course: