R2 Training 2021
9 Palace Way, Woking, Surrey GU22 8JA
Customer Service Training Course in Birmingham.
This one day Customer Service Training Course in Birmingham
will help you to build the Customer Service Skills to identify and
meet Customer Needs and deliver excellent Customer Service,
face to face, on the telephone or on line.
Develop an understanding of why customers complain and how to
recover the situation when things go wrong.
The only reason we are in business is to give customers what they
want, when they want it. However, we do need to manage
customer expectations.
This one day Customer Service Training Course in Birmingham is
run regularly.
Alternatively we can run this Customer Service Training Course in
house.
Who should attend:
•
Anyone working in a customer service environment providing
service to either internal or external customers.
•
Anyone handling incoming and out bound telephone calls.
Benefits for the delegate:
•
Increased confidence in providing excellent Customer Service.
•
Improved relationships with Customers.
•
Manage difficult situations with Customers without being
stressed.
Benefits for the organisation:
•
Achieve a competitive advantage through excellent Customer
Service.
•
Build effective Customer Service Chains.
•
More motivated and capable Customer Care staff.
•
Increase levels of Customer Satisfaction.
Content of the Training Course:
•
To define Customer Service.
•
To show the importance of the Customer Service Chain.
•
To illustrate the Qualities and Customer Service Skills required.
•
To show how to develop and maintain a Positive Attitude.
•
To demonstrate how to use the telephone effectively.
•
To illustrate how to use Questions.
•
To develop active Listening Skills.
•
To show how to handle Enquiries.
•
To illustrate how to deal with Complaints.
•
To demonstrate how to deal with different types of Customer.
•
To show how to explain unpopular Company Policy.
•
To illustrate how to write effective letters, memos and faxes.
•
To show how to treat people in your company as Customers.
•
To demonstrate how to maintain Customer Satisfaction.
Training Course details:
•
9.15 am to 5.00pm.
•
Includes tea, coffee and buffet lunch.
•
Completion Certificate.
•
Ring binder with a set of comprehensive training notes.
•
All course venues are air conditioned, comfortable rooms
within quality hotels.
•
The price is £300 + VAT per person.
•
For 5 or more people an in house course will be more cost
effective and can be tailored to your specific requirements.
Book this course
To book places please choose the date from the Course Dates box
and email us and we will email you an invoice for payment.
Birmingham
Holiday Inn
Chapel Lane
Great Barr
B43 7BG
Customer Service Training Course in Birmingham
Course Dates
Tuesday 24th October 2023
Tuesday 28th November 2023
Tuesday 19th December 2023
Tuesday 30th January 2024