R2 Training 2021
9 Palace Way, Woking, Surrey GU22 8JA
Customer Service Training Course in Basildon.
This one day Customer Service Training Course in Basildon will help you to build the Customer Service Skills to identify and meet Customer Needs and deliver excellent Customer Service, face to face, on the telephone or on line. Develop an understanding of why customers complain and how to recover the situation when things go wrong. The only reason we are in business is to give customers what they want, when they want it. However, we do need to manage customer expectations. This one day Customer Service Training Course in Basildon is run regularly. Alternatively we can run this Customer Service Training Course in house.Who should attend:
• Anyone working in a customer service environment providing service to either internal or external customers. • Anyone handling incoming and out bound telephone calls.Benefits for the delegate:
• Increased confidence in providing excellent Customer Service. • Improved relationships with Customers. • Manage difficult situations with Customers without being stressed.Benefits for the organisation:
• Achieve a competitive advantage through excellent Customer Service. • Build effective Customer Service Chains. • More motivated and capable Customer Care staff. • Increase levels of Customer Satisfaction.Content of the Training Course:
• To define Customer Service. • To show the importance of the Customer Service Chain. • To illustrate the Qualities and Customer Service Skills required. • To show how to develop and maintain a Positive Attitude. • To demonstrate how to use the telephone effectively. • To illustrate how to use Questions. • To develop active Listening Skills. • To show how to handle Enquiries. • To illustrate how to deal with Complaints. • To demonstrate how to deal with different types of Customer. • To show how to explain unpopular Company Policy. • To illustrate how to write effective letters, memos and faxes. • To show how to treat people in your company as Customers. • To demonstrate how to maintain Customer Satisfaction.Training Course details:
• 9.15 am to 5.00pm. • Includes tea, coffee and buffet lunch. • Completion Certificate. • Ring binder with a set of comprehensive training notes. • All course venues are air conditioned, comfortable rooms within quality hotels. • The price is £300 + VAT per person. • For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.Book this course
To book places please choose the date from the Course Dates box and email us and we will email you an invoice for payment.Basildon
Holiday Inn Festival Leisure Park SS14 3DG
Customer Service Training Course in Basildon
R2 Training
Course Dates
Friday 24th November 2023
Friday 22nd December 2023
Friday 26th January 2024
Friday 23rd February 2024
R2 Training 2021
9 Palace Way, Woking, Surrey GU22 8JA
Customer Service Training Course in
Basildon.
This one day Customer Service Training Course in Basildon will help you to build the Customer Service Skills to identify and meet customer needs and deliver excellent Customer Service, face to face, on the telephone or on line. Develop an understanding of why customers complain and how to recover the situation when things go wrong. The only reason we are in business is to give customers what they want, when they want it. However, we do need to manage customer expectations. This one day Customer Service Training Course in Basildon is run regularly. Alternatively we can run this Customer Service Training Course in house.Who should attend:
• Anyone working in a customer service environment providing service to either internal or external customers. • Anyone handling incoming and out bound telephone calls.Benefits for the delegate:
• Increased confidence in providing excellent Customer Service. • Improved relationships with Customers. • Manage difficult situations with Customers without being stressed.Benefits for the organisation:
• Achieve a competitive advantage through excellent Customer Service. • Build effective Customer Service Chains. • More motivated and capable Customer Care staff. • Increase levels of Customer Satisfaction.Content of the Training Course:
• To define Customer Service. • To show the importance of the Customer Service Chain. • To illustrate the Qualities and Customer Service Skills required. • To show how to develop and maintain a Positive Attitude. • To demonstrate how to use the telephone effectively. • To illustrate how to use Questions. • To develop active Listening Skills. • To show how to handle Enquiries. • To illustrate how to deal with Complaints. • To demonstrate how to deal with different types of Customer. • To show how to explain unpopular Company Policy. • To illustrate how to write effective letters, memos and faxes. • To show how to treat people in your company as Customers. • To demonstrate how to maintain Customer Satisfaction.Training Course details:
• 9.15 am to 5.00pm. • Includes tea, coffee and buffet lunch. • Completion Certificate. • Ring binder with a set of comprehensive training notes. • All course venues are air conditioned, comfortable rooms within quality hotels. • The price is £300 + VAT per person. • For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.Book this course
To book places please choose the date from the Course Dates box and email us and we will email you an invoice for payment.Basildon
Holiday Inn Festival Leisure Park SS14 3DG
Customer Service Training Course in Basildon
R2 Training
Course Dates
Friday 24th November 2023
Friday 22nd December 2023
Friday 26th January 2024
Friday 23rd February 2024
