R2 Training Sales Training Courses
R2 Training
R2 Training, 9 Palace Way Woking GU22 8JA
R2 Training  2018             9 Palace Way Woking Surrey GU22 8JA

Customer Service Training Course

This course helps to build the Customer Service Skills to identify and meet customer needs and deliver excellent Customer Service, whether face to face or over the telephone. Develop an understanding of why customers complain and how to recover the situation when things go wrong. The only reason we are in business is to give customers what they want, when they want it. However, we do need to manage customer expectations. This one day Customer Service Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Customer Service Training Course in house.

Who should attend:

Anyone working in a  customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls.

Benefits for the delegate: 

Increased confidence in providing excellent Customer Service. Improved relationships with Customers. Manage difficult situations with Customers without being stressed.

Benefits for the organisation: 

Achieve a competitive advantage through excellent Customer Service. Build effective Customer Service Chains. More motivated and capable Customer Care staff. Increase levels of Customer Satisfaction.

Content of the Training Course:   

To define Customer Service. To show the importance of the Customer Service Chain. To illustrate the Qualities and Customer Service Skills required. To show how to develop and maintain a Positive Attitude. To demonstrate how to use the telephone effectively. To illustrate how to use Questions. To develop active Listening Skills. To show how to handle Enquiries. To illustrate how to deal with Complaints. To demonstrate how to deal with different types of Customer. To show how to explain unpopular Company Policy. To illustrate how to write effective letters, memos and faxes. To show how to treat people in your company as Customers. To demonstrate how to maintain Customer Satisfaction.

Training Course details:

one day duration, shorter and longer duration courses are available as in house training. 9.15 am to 5.00pm. Includes tea, coffee and buffet lunch. Completion Certificate. Ring binder with a set of comprehensive training notes. All course venues are air conditioned, comfortable rooms within quality hotels. The price is £220 + VAT per person. For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book on line please follow the instructions below. Alternatively please email us and we will email you an invoice for payment. Choose the location then choose the date from the Course dates drop down menu:

London

                    

Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BL

Woking

                   

Double Tree by Hilton Victoria Way GU21 8EW

Basingstoke                       

Holiday Inn Grove Road RG21 3EE

Oxford                               

Holiday Inn Peartree Roundabout OX2 8JD

Reading                                

Holiday Inn 500 Basingstoke Road RG2 0SL

Swindon                             

Holiday Inn Marlborough Road SN3 6AQ

Basildon                            

Holiday Inn Festival Leisure Park Basildon SS14 3DG

Southampton                    

Holiday Inn Leigh Road Eastleigh SO50 9PG

Bristol                                 

Holiday Inn Bond Street BS1 3LE

Birmingham                      

Holiday Inn Chapel Lane Great Barr B43 7BG

Nottingham                       

Holiday Inn Bostock Lane Sandiacre NG10 5NJ

Leeds                                 

Holiday Inn Wakefield Road Garforth LS25 1LH

Manchester                      

Airport Inn Altrincham Road Wilmslow SK9 4LR
map and more details Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Customer Service Training Course
Customer Service Training Course
Course enquiries
Course Enquiries: 01483 767 002 or email us at info@r2training.co.uk
Course dates
Course dates
Course dates
Course dates
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R2 Training Sales Training Courses
R2 Training
R2 Training
                R2 Training  2018

Customer Service Training

Course 

This course helps to build the Customer Service Skills to identify and meet customer needs and deliver excellent Customer Service, whether face to face or over the telephone. Develop an understanding of why customers complain and how to recover the situation when things go wrong. The only reason we are in business is to give customers what they want, when they want it. However, we do need to manage customer expectations. This one day Customer Service Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Customer Service Training Course in house.

Who should attend:

Anyone working in a  customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls.

Benefits for the delegate: 

Increased confidence in providing excellent Customer Service. Improved relationships with Customers. Manage difficult situations with Customers without being stressed.

Benefits for the organisation: 

Achieve a competitive advantage through excellent Customer Service. Build effective Customer Service Chains. More motivated and capable Customer Care staff. Increase levels of Customer Satisfaction.

Content of the Training Course:   

To define Customer Service. To show the importance of the Customer Service Chain. To illustrate the Qualities and Customer Service Skills required. To show how to develop and maintain a Positive Attitude. To demonstrate how to use the telephone effectively. To illustrate how to use Questions. To develop active Listening Skills. To show how to handle Enquiries. To illustrate how to deal with Complaints. To demonstrate how to deal with different types of Customer. To show how to explain unpopular Company Policy. To illustrate how to write effective letters, memos and faxes. To show how to treat people in your company as Customers. To demonstrate how to maintain Customer Satisfaction.

Training Course details:

one day duration, shorter and longer duration courses are available as in house training. 9.15 am to 5.00pm. Includes tea, coffee and buffet lunch. Completion Certificate. Ring binder with a set of comprehensive training notes. All course venues are air conditioned, comfortable rooms within quality hotels. The price is £220 + VAT per person. For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book on line please follow the instructions below. Alternatively please email us and we will email you an invoice for payment. Choose the location then choose the date from the Course dates drop down menu:

London

                    

Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BL

Woking

                   

Double Tree Victoria Way GU21 8EW

Basingstoke                       

Holiday Inn Grove Road RG21 3EE

Oxford                               

Holiday Inn Peartree Roundabout OX2 8JD

Reading                                

Holiday Inn 500 Basingstoke Road RG2 0SL

Swindon                             

Holiday Inn Marlborough Road SN3 6AQ

Basildon                            

Holiday Inn Festival Leisure Park Basildon SS14 3DG

Southampton                    

Holiday Inn Leigh Road Eastleigh SO50 9PG

Bristol                                 

Holiday Inn Bond Street BS1 3LE

Birmingham                      

Holiday Inn Chapel Lane Great Barr B43 7BG

Nottingham                       

Holiday Inn Bostock Lane Sandiacre NG10 5NJ

Leeds                                 

Holiday Inn Wakefield Road Garforth LS25 1LH

Manchester                      

Airport Inn Altrincham Road Wilmslow SK9 4LR
map and more details Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Customer Service Training Course
Customer Service Training Course
Course dates
Course enquiries
Course Enquiries: 01483 767 002 or email us at info@r2training.co.uk
More information More information
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates
Course dates