R2 Training Sales Training Courses
R2 Training, 9 Palace Way Woking GU22 8JA
R2 Training 2021 9 Palace Way, Woking, Surrey GU22 8JA

Customer Service Training Course.

This one day Customer Service Training Course will help you to build the Customer Service Skills to identify and meet Customer Needs and deliver excellent Customer Service, face to face, on the telephone or on line. Develop an understanding of why customers complain and how to recover the situation when things go wrong. The only reason we are in business is to give customers what they want, when they want it. However, we do need to manage customer expectations. This one day Customer Service Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Customer Service Training Course in house.

Who should attend:

Anyone working in a customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls.

Benefits for the delegate:

Increased confidence in providing excellent Customer Service. Improved relationships with Customers. Manage difficult situations with Customers without being stressed.

Benefits for the organisation:

Achieve a competitive advantage through excellent Customer Service. Build effective Customer Service Chains. More motivated and capable Customer Care staff. Increase levels of Customer Satisfaction.

Content of the Training Course:

To define Customer Service. To show the importance of the Customer Service Chain. To illustrate the Qualities and Customer Service Skills required. To show how to develop and maintain a Positive Attitude. To demonstrate how to use the telephone effectively. To illustrate how to use Questions. To develop active Listening Skills. To show how to handle Enquiries. To illustrate how to deal with Complaints. To demonstrate how to deal with different types of Customer. To show how to explain unpopular Company Policy. To illustrate how to write effective letters, memos and faxes. To show how to treat people in your company as Customers. To demonstrate how to maintain Customer Satisfaction.

Training Course details:

9.15 am to 5.00pm. Includes tea, coffee and buffet lunch. Completion Certificate. Ring binder with a set of comprehensive training notes. All course venues are air conditioned, comfortable rooms within quality hotels. The price is £300 + VAT per person. For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book places please choose the location then choose the date from the Course Dates box and email us and we will email you an invoice for payment.

London

Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BL

Woking

Double Tree by Hilton Victoria Way GU21 8EW

Basingstoke

Holiday Inn Grove Road RG21 3EE

Oxford

Holiday Inn Peartree Roundabout OX2 8JD

Reading

Holiday Inn 500 Basingstoke Road RG2 0SL

Swindon

Holiday Inn Marlborough Road SN3 6AQ

Basildon

Holiday Inn Festival Leisure Park Basildon SS14 3DG

Southampton

Holiday Inn Leigh Road Eastleigh SO50 9PG

Bristol

Holiday Inn Bond Street BS1 3LE

Birmingham

Holiday Inn Chapel Lane Great Barr B43 7BG

Nottingham

Holiday Inn Bostock Lane Sandiacre NG10 5NJ

Leeds

Holiday Inn Clifton Village Brighouse HD6 4HW

Manchester

Airport Inn Altrincham Road Wilmslow SK9 4LR
map and more details Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Customer Service Training Course
Customer Service Training Course
Course enquiries
Course Enquiries: 0744 389 3300 or email us at info@r2training.co.uk
R2 Training
Map and more information
Course Dates Monday 15th January 2024 Monday 12th February 2024 Monday 11th March 2024 Monday 8th April 2024
Course Dates Tuesday 16th January 2024 Tuesday 13th February 2024 Tuesday 12th March 2024 Tuesday 9th April 2024
Course Dates Wednesday 17th January 2024 Wednesday 14th February 2024 Wednesday 13th March 2024 Wednesday 10th April 2024
Course Dates Wednesday 10th January 2024 Wednesday 7th February 2024 Wednesday 6th March 2024 Wednesday 3rd April 2024
Course Dates Thursday 8th February 2024 Thursday 7th March 2024 Thursday 4th April 2024 Thursday 2nd May 2024
Course Dates Thursday 23rd November 2023 Thursday 21st December 2023 Thursday 18th January 2024 Thursday 8th February 2024
Course Dates Friday 24th November 2023 Friday 22nd December 2023 Friday 26th January 2024 Friday 23rd February 2024
Course Dates Friday 17th November 2023 Friday 22nd December 2023 Friday 19th January 2024 Friday 16th February 2024
Course Dates Friday 10th November 2023 Friday 15th December 2023 Friday 12th January 2024 Friday 9th February 2024
Course Dates Tuesday 24th October 2023 Tuesday 28th November 2023 Tuesday 19th December 2023 Tuesday 30th January 2024
Course Dates Wednesday 29th November 2023 Wednesday 20th December 2023 Wednesday 31st January 2024 Wednesday 28th February 2024
Course Dates Thursday 30th November 2023 Thursday 21st December 2023 Thursday 25th January 2024 Thursday 22nd February 2024
Course Dates Friday 24th November 2023 Friday 22nd December 2023 Friday 26th January 2024 Friday 23rd February 2024
R2 Training Sales Training Courses
R2 Training
R2 Training 2021 9 Palace Way, Woking, Surrey GU22 8JA

Customer Service Training Course.

This one day Customer Service Training Course will help you to build the Customer Service Skills to identify and meet customer needs and deliver excellent Customer Service, face to face on the telephone or on line. Develop an understanding of why customers complain and how to recover the situation when things go wrong. The only reason we are in business is to give customers what they want, when they want it. However, we do need to manage customer expectations. This one day Customer Service Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Customer Service Training Course in house.

Who should attend:

Anyone working in a customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls.

Benefits for the delegate:

Increased confidence in providing excellent Customer Service. Improved relationships with Customers. Manage difficult situations with Customers without being stressed.

Benefits for the organisation:

Achieve a competitive advantage through excellent Customer Service. Build effective Customer Service Chains. More motivated and capable Customer Care staff. Increase levels of Customer Satisfaction.

Content of the Training Course:

To define Customer Service. To show the importance of the Customer Service Chain. To illustrate the Qualities and Customer Service Skills required. To show how to develop and maintain a Positive Attitude. To demonstrate how to use the telephone effectively. To illustrate how to use Questions. To develop active Listening Skills. To show how to handle Enquiries. To illustrate how to deal with Complaints. To demonstrate how to deal with different types of Customer. To show how to explain unpopular Company Policy. To illustrate how to write effective letters, memos and faxes. To show how to treat people in your company as Customers. To demonstrate how to maintain Customer Satisfaction.

Training Course details:

9.15 am to 5.00pm. Includes tea, coffee and buffet lunch. Completion Certificate. Ring binder with a set of comprehensive training notes. All course venues are air conditioned, comfortable rooms within quality hotels. The price is £300 + VAT per person. For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book places please choose the location then choose the date from the Course Dates box and email us and we will email you an invoice for payment.

London

Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BL

Woking

Double Tree Victoria Way GU21 8EW

Basingstoke

Holiday Inn Grove Road RG21 3EE

Oxford

Holiday Inn Peartree Roundabout OX2 8JD

Reading

Holiday Inn 500 Basingstoke Road RG2 0SL

Swindon

Holiday Inn Marlborough Road SN3 6AQ

Basildon

Holiday Inn Festival Leisure Park Basildon SS14 3DG

Southampton

Holiday Inn Leigh Road Eastleigh SO50 9PG

Bristol

Holiday Inn Bond Street BS1 3LE

Birmingham

Holiday Inn Chapel Lane Great Barr B43 7BG

Nottingham

Holiday Inn Bostock Lane Sandiacre NG10 5NJ

Leeds

Holiday Inn Clifton Village Brighouse HD6 4HW

Manchester

Airport Inn Altrincham Road Wilmslow SK9 4LR
map and more details Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Map and more information Customer Service Training Course
Customer Service Training Course
Course enquiries
Course Enquiries: 0744 389 3300 or email us at info@r2training.co.uk
R2 Training
Map and more information
Course Dates Monday 15th January 2024 Monday 12th February 2024 Monday 11th March 2024 Monday 8th April 2024
Course Dates Tuesday 16th January 2024 Tuesday 13th February 2024 Tuesday 12th March 2024 Tuesday 9th April 2024
Course Dates Wednesday 17th January 2024 Wednesday 14th February 2024 Wednesday 13th March 2024 Wednesday 10th April 2024
Course Dates Wednesday 10th January 2024 Wednesday 7th February 2024 Wednesday 6th March 2024 Wednesday 3rd April 2024
Course Dates Thursday 8th February 2024 Thursday 7th March 2024 Thursday 4th April 2024 Thursday 2nd May 2024
Course Dates Thursday 23rd November 2023 Thursday 21st December 2023 Thursday 18th January 2024 Thursday 8th February 2024
Course Dates Friday 24th November 2023 Friday 22nd December 2023 Friday 26th January 2024 Friday 23rd February 2024
Course Dates Friday 17th November 2023 Friday 22nd December 2023 Friday 19th January 2024 Friday 16th February 2024
Course Dates Friday 10th November 2023 Friday 15th December 2023 Friday 12th January 2024 Friday 9th February 2024
Course Dates Tuesday 24th October 2023 Tuesday 28th November 2023 Tuesday 19th December 2023 Tuesday 30th January 2024
Course Dates Wednesday 29th November 2023 Wednesday 20th December 2023 Wednesday 31st January 2024 Wednesday 28th February 2024
Course Dates Thursday 30th November 2023 Thursday 21st December 2023 Thursday 25th January 2024 Thursday 22nd February 2024
Course Dates Friday 24th November 2023 Friday 22nd December 2023 Friday 26th January 2024 Friday 23rd February 2024