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Teaches the Customer Service Skills to identify and meet customer needs and deliver excellent Customer Service, whether face to face or over the telephone.

Develop an understanding of why customers complain and how to recover the situation when things go wrong.

The only reason we are in business is to give customers what they want, when they want it.

This one day Customer Service Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds.

Alternatively we can run this Customer Service Training Course in house.

Who should attend:

Benefits for the delegate:  

Benefits for the organisation:  

Objectives of the Training Course:    

Customer Service Training Course

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