R2 Training Terms and Conditions

Terms and Conditions

In company training

Confirmation of Booking.
We will confirm your Booking in writing when we have agreed the dates for the training.
Payment.
The fees for the training are due on the first day of the training.
If the fees are not received on this due date we reserve the right to allocate the date to another customer.
An invoice for this amount will be raised at least 30 days before the first day of the training.
Cancellation.
We regret that we can only accept cancellation of booked training with the following charges:-
After the confirmation of a booking but more than 28 days from the first day of training, a fee of 25% of the training fee is payable.
Within 28 days of the first day of training 100% of the training fee is payable.
All cancellations must be in writing and become effective only on the day received at our office.
Postponement.
If the days booked for training are postponed the fees will be due on the original first day of training.
All postponements must be in writing and become effective only on the day received at our offices.
In the unlikely event that we have to postpone a training date we will inform you in writing of an alternative date as soon as possible.

Open training

Confirmation of Booking.
We will confirm your Booking in writing and send you an invoice when we have received full payment.
Payment.
The fees for the training are due 7 days before the day of the training. If the fees are not received on this due date we reserve the right to allocate the place to another delegate.
Cancellation.
We regret that we cannot accept cancellation of an open training programme.
Postponement.
If a delegate is unable to attend a booked and paid for open training programme we will accept a substitute delegate.
If we have to postpone an open training programme we will inform you in writing of an alternative date as soon as possible. If the alternative date is not convenient we will give a full refund of any fees paid.