Communicating and selling by telephone effectively is a rare skill. A company’s success can be determined by how well people use this skill. The techniques and skills developed will enable telesales teams to make a real impact on the bottom line.

This training programme is run as an open course or as an in company course. The open courses are run at selected locations throughout the UK or at our Training Centre in Guildford, Surrey.
 

• People new to telephone sales.
• Anyone responsible for leading a telesales team or call centre.
• Experienced telesales people wishing to review their skills.

• Improve telephone communication.
• Learn how to structure calls to meet the needs of Customers.
• Build confidence and skills to increased effectiveness.
• Develop the ability to keep motivation high.

• Improve results through the use of the most effective methods.
• Build confidence and motivation of the team.
• Ensure best practice in your Telesales.

• To illustrate the Qualities and Skills required.
• To demonstrate how to develop a positive Attitude.
• To indicate the areas of Knowledge required for success.
• To illustrate how to establish personal Goals and Objectives.
• To show the importance of matching the Benefits of your products or services to the Needs of the Customer.
• To show how to develop Communication and Listening Skills.
• To demonstrate how to Plan and Organise your Work Area.
• To show how to develop and practice your message.
• To show how to handle Objections.
• To develop appropriate Closing techniques.
• To develop the skill of gaining Appointments.

If you have any questions about this course please call the trainer on 01483 243 388.